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Frequently Asked Questions

PRODUCTION INFORMATION

Are your products cruelty-free?
Our products are 100% cruelty-free.

How many uses can I get out of one pair?
With proper care, you can expect to get up to 15 uses for our Faux Mink lashes and 5 uses for our Daily lashes.

How do I clean my lashes?

You can clean your lashes by gently wiping the adhesive off from the lash band after every use. Store in a clean lash tray or case.

Why do my lashes look slightly different than how it is pictured on the website?

Every lash is unique! Our lashes are meticulously handmade, meaning one pair of lashes may not look exactly 100% as the other.

ORDERS & SHIPPING

How long does it take to process & ship my order?
Your order will be processed & shipped within 1-2 business days. Excluding major holidays.

When will my order come?
Orders shipped using our Standard shipping may take up to 7 business days to be delivered, depending on your location. Expedited shipping may take 1-3 business days.

How do I cancel my order?
Our order fulfillment is designed to efficiently process, pack, and ship orders promptly. Once an order has been in the packing/shipping process it cannot be cancelled or modified.

Do you ship internationally?
Unfortunately, we do not ship internationally.

RETURNS & EXCHANGES

What is the policy on returning items?
If you are not happy with your order, worry not - you can return the product(s) for a refund by starting a Return Request when you log in! All return items must be in its original packaging unused & unopened. Must be returned within 15 business days from delivery date. Buyer will pay for shipping, unless there was an error on our end. You will be refunded the full amount once we receive and inspect the products.

What is the policy on exchanges?
We do not accept exchanges on any products.

How do I create a return?
Please see Returns

 

ERROR/DEFECTIVE ITEMS

If there’s been an error of any kind made on your order such as wrong items, quantity, or defective lashes, etc.
Please visit https://jlashusa.com/contact-us/ and we will get back to you as soon as we can!