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Frequently Asked Questions

PRODUCTION INFORMATION

Are your products cruelty-free?
Our products are 100% cruelty-free.

How many uses can I get out of one pair?
With proper care, you can expect to get up to 15 uses for our Faux Mink lashes and 5 uses for our Daily lashes.

How do I clean my lashes?
You can clean your lashes by gently wiping the adhesive off from the lash band after every use. Store in a clean lash tray or case.

 

ORDERS & SHIPPING

How long does it take to process & ship my order?
Your order will be processed & shipped within 1-2 business days. Excluding major holidays.

When will my order come?
Orders shipped using our Standard shipping may take 2-5 business days to be delivered, depending on your location. Expedited shipping may take 1-3 business days.

How do I cancel my order?
Our order fulfillment is designed to efficiently process, pack, and ship orders promptly. Once an order has been in the packing/shipping process it cannot be cancelled or modified.

Do you ship internationally?
Unfortunately, we do not ship internationally as of now.

 

RETURNS & EXCHANGES

What is the policy on returning items?
If you are not happy with your order, worry not - you can return the product(s) for a refund, as long as it’s purchased from our website! All return items must be in its original packaging unused & unopened. Must be returned within 15 business days from delivery date. Buyer will pay for shipping, unless there was a defective item(s) or error on our end. You will be refunded the full amount once we receive the products.

What is the policy on exchanges?
Unfortunately, we do not accept exchanges on any products.

 

ERROR/DEFECTIVE ITEMS

If there’s been an error of any kind made on your order such as wrong items, quantity, or defective lashes, etc.
Please email us at info@jlashusa.com within 15 business days from delivery and make sure to include:

Your order #
Your name
A description and/or picture of the error/defect.